• Can you handle my loved one’s specific care needs as defined by the physician?
• What services do you offer? Which of those services are included in the base price?
• Do you have a licensed dietician on staff?
• What is your staffing ratio?
• How many RNs, LVNs, and CNAs do you employ? Is there always an RN on duty?
• How often do you perform background checks on staff? Medicare/Medicaid fraud checks? Drug screens?
• What is your visitation policy?
• Are patients included in the care planning process? Are family members included?
• Do you use a managed therapy company or do you employ your therapists yourself?
• How many hours of rehab per day will my loved one receive? What if he/she isn’t able to keep up with that schedule?
• Will you keep me informed of how long my loved one can stay?
• How much notice will I get when it’s time for my loved one to be discharged?
• Do you appeal health insurance decisions if I don’t think my loved one is ready to leave?
• What health insurance(s) do you accept?
• How will I know how much my health insurance will pay?
• How do I know how much my loved one will have to pay?
• Have you recently performed a satisfaction survey of patients? Of family members of patients?
• Has your license ever been revoked? If so, what for?